Crypto Wallets

Withdrawing funds from MyAlpari

1. In MyAlpari, select ‘Withdraw funds’, which is under ‘My Money’ on the side menu.
2. Scroll down to ‘e-Wallets’ and click ‘Withdraw’ to request your crypto-currency withdrawal.
3. A form will appear with instructions. Simply follow these, complete the ‘Withdraw fund’ form in MyAlpari and confirm.
4. Read the terms and conditions, and click ‘Confirm’ when you’re ready.
5. A 4-digit payment password will be sent via SMS or email (check your spam or junk folder if you don’t receive this after a few minutes). Enter this password on the withdrawal confirmation page before pressing ‘Submit’.
6. You can go to MyAlpari and track the progress of your transfer. Click on ‘My Money’ and then ‘My Transfers’, to see all deposits and withdrawals that are pending completion.
7. If your withdrawal status is ‘Processing’, your request has been accepted and is pending completion. Soon after, usually within one business day of your request, the status will change to ‘Funds sent’ which confirms that the funds have been sent to your crypto wallet.

Important Information

If you are making a deposit, bear in mind the following points:

1. Third party payments are not accepted. The sender’s name must match the name registered with Alpari International.
2. We will automatically convert any currency that differs from the currency of your account – this will be in line with Alpari International's conversion rates.
3. Successful deposits will be posted to accounts in a short while. Delays may occur if either Alpari International or the payment provider is unable to verify your information.
4. We have a supported currency (see table above). If your deposit is not in a supported currency, it will be converted and the provider may charge a conversion fee.
5. If your trading account’s currency differs to your deposit’s currency, the transaction will be converted and a fee may be applied in line with the conversion rates table on MyAlpari.
6. Our conversion rates table is updated on a daily basis.
7. The table above details Alpari’s processing times for deposits.
8. If you’re withdrawing crypto-currency, they need to be returned to the same crypto address that was used to make the deposit.
9. The withdrawal amount to a specific crypto address should not exceed the total amount deposited from the same crypto address.
10. In some circumstances, we may require you to provide a screenshot from your crypto wallet, with the Alpari International transaction clearly visible.
11. Accumulated or single withdrawal amounts that are higher than 3,000 USD / EUR per day, may be subject to some extra information, like your crypto wallet name, and Alpari International may need to share your KYC documents with the provider. This could result in an extra delay of one business day.
12. Please be aware that in order to deposit more than 3,000 USD / EUR per transaction to your trading account, you might need to share your KYC documents directly with the provider in order to approve your crypto account once. The provision of the documents has to be done during the deposit process.
13. If you choose the level of Network Fee policy to be lower than “Normal” level, this could lead to the transaction being rejected by the network. The higher the level, the better the chance for your transaction to be added in a block within the blockchain.
14. Make sure your crypto wallet is up to date at all times.
15. Any information you receive from us regarding your crypto-currency wallet or registration will come through official Alpari International email addresses. We will never request any private crypto-currency wallet details. If you receive anything that is suspicious, please contact us at: [email protected]