FAQ

On myAlpari, go to the My Money section, and then select the Deposits page.

Select what your preferred deposit is before clicking ‘Deposit’. Choose the myAlpari account or wallet that you would like to deposit your funds into and then fill in the required fields.

On the next page, confirm your deposit details. Your payment provider may require additional steps.

Our Deposits and Withdrawals page has details on the processing time for each payment method.

There may be delays on the processing time if we need to check or verify additional information.

Bear in mind that if there are delays with third party payment processors, Alpari International cannot be made liable.

If deposits are made during weekends or bank holidays, they will be processed in accordance with the standard processing times for each payment method.

There might be a possibility, however you will be required to send an email to [email protected] with your reasons for this.

Yes, in order to do this, you will need to upload here or send the email with the following information:

• Joint Account Form
• Account holders’ identification (ID) documents
• A recent copy of a bank statement with the account holders’ names and account number clearly visible
• Payment confirmation from the specified account

In a nutshell, yes. But there are certain requirements. If the funds are to be deposited through the shareholder’s personal bank account and you are the sole shareholder, then the deposit can be processed, however when it comes to making the withdrawal, it should be sent back to the same bank account where the original deposit came from.

However in the case of several shareholders, we will need written consent from all shareholders concerned. Once we have received all of these, then the funds will be processed. Again, if a withdrawal is requested, the funds need to be returned to the same bank account that the initial deposit came from.

We cannot accept transfers to third parties. The sender’s name needs to be the same as the name registered with myAlpari.

Yes – all you need to do is contact Customer Support or our Back Office department to sort out the negative balance.

When you’ve finished all the steps in ‘How to deposit funds into my account?’ you will be redirected to your bank’s page and asked to provide further information.

If this is the first deposit you’ve made with your credit or debit card, you’ll be required to upload or email a clear and colour copy of your card’s front and back for us to process your request.

We will need the following information to be clearly visible:

• The cardholder’s name (This must match the name used during registration)
• Name of issuing bank
• The last 4 digits of the card number (all others must be covered)
• Credit/Debit card expiry date
• Cardholder’s signature
• The CVC2/CVV2 (last 3 digits on the back of your card) must also be covered

An example can be found below:

If the card is associated with a joint account, please read our Joint Accounts section.

When you have completed everything outlined in ‘How to deposit funds into my account?’ you will be redirected to your e-Wallet’s website to approve your transaction.

In some cases, e-Wallets may require additional details.

Once you have gone through the process outlined in ‘How to deposit funds into my account?’ further details will be given on how to proceed with an online payment or transfer from your bank account to Alpari International’s bank account.

After this transaction is completed, you need to upload or email your confirmation of payment which should show the following:

• Bank account number
• Bank account holder’s name (which needs to be the same as the registration name)
• Payment details
• Your transfer should be processed within 3-5 business days from the date the funds were sent from your account. Should your deposit take longer than five business days, contact our Back Office department

Please note that Alpari International cannot be liable for any additional bank charges.

For first deposits, and after completing the steps outlined in ‘How to deposit funds into my account?’ you will be required to upload or email a screenshot of your WebMoney account which should show:

1. Your WebMoney ID
2. Full name (this should match the name used during registration)
3. Address
4. WM Passport type (deposits can only be accepted from accounts with ‘Formal’ or higher WM Passport status).

You should contact your dedicated account service manager for step-by-step information on how to deposit using local payment solutions.

Any slight differences on your balance may be down to additional charges made by your payment provider or bank. If you need further clarification on this, contact the payment processor as unfortunately we do not have access to third-party service systems.