FAQ

To verify your profile on Alpari International – which gives you access to all the products and services - you need to upload clear colour copies (mobile photo or a scan) of the following documents:

• Proof of identity – passport, national identity card or driving license

Please note: if your identification document also states your correct residential address, then an additional proof of address document may not be required.

• Proof of residence not older than 6 months– bank/card statement or utility bill. Examples of documents which can be provided are:
  • Water/gas/electric/internet/telephone bill.
  • Residency certificate.

To avoid any errors, make sure you check the following before uploading:

• Your document does not exceed 25MB.
• You upload in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.

If the error message persists you can send your documents to [email protected]

Once you upload all your documents, it can take anywhere between 10 minutes (during working hours) and 24 hours (during working hours) to verify your profile.

You have the following options:

- If the ID document that you have already uploaded states your current address, then no other document is required.

- You can provide a bank/card statement, residency certificate, mobile phone bill or tenancy contract.

- You can provide an additional ID document stating your current address.

- You can also provide us with a Proof of Residence document that is issued in the name of your landlord, parent or spouse. Please specify whose name the Proof of Residence document is in when uploading the document to MyAlpari.

If you have any questions, please contact us at [email protected]

Please provide one of the following combination of documents:

• National ID Card (both sides) which has your residential address
• Driving License stating your residential address
• Voters Card stating your residential address
• Passport and a bank statement from the last 6 months
• National ID Slip & Age Verification (such as Birth Certificate or Declaration of Age)
• If the National ID Slip contains your residential address, you will not be required to show any other form of document. If it does not have your address on, then please also provide us with a bank statement issued within the last 12 months

Please provide one of the following combinations of documents:

• PAN Card & proof of address document issued within the last 6 months (bank/card statement or utility bill)
• Driving License stating your residential address
• Passport (photo page & address page)
• Aadhaar Card (both sides) stating your residential address
• Voters Card (both sides) stating your residential address

Please provide one of the following combinations of documents:

• National ID Card stating your residential address
• Driving License stating your residential address
• Passport & bank/card statement or utility bill issued within the last 6 months

Please provide one of the following combinations of documents:

• National ID Card (both sides) stating your residential address
• Driving License stating your residential address
• Passport & bank/card statement or utility bill issued within the last 6 months

Please provide one of the following combinations of documents:

• National ID Card (both sides) stating your residential address
• Driving License stating your residential address
• Passport and bank/card statement or utility bill issued within the last 6 months

Please provide one of the following combinations of documents:

• Driving License (both sides) stating your residential address
• National ID Card (both sides) stating your residential address
• Passport (photo & address page)

Please provide one of the following combinations of documents:

• Driving License (both sides) stating your residential address
• National ID Card (both sides) stating your residential address
• Passport & bank/card statement or utility bill issued within the last 6 months